Privacy Policy

Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Insurance information
• Payment information
• Information submitted through forms, appointment requests, or patient portals

Health Information

We may collect health-related information necessary to provide healthcare services. Any protected health information (PHI) is handled in accordance with applicable healthcare privacy laws, including HIPAA when applicable.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies

How We Use Your Information

We may use your information to:

• Provide healthcare services
• Schedule and manage appointments
• Communicate regarding your care
• Send appointment reminders
• Respond to inquiries
• Process payments
• Improve our website and services
• Maintain records required by law
• Comply with legal and regulatory obligations
• Send SMS and email communications when consent has been provided

SMS/Text Messaging Privacy Policy

Your Prestige Health may offer text messaging communications related to healthcare services, appointment reminders, account notifications, service updates, and other business-related communications.

SMS Consent

By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive SMS communications from Your Prestige Health.

Consent to receive text messages is not a condition of receiving healthcare services or making a purchase.

Types of Messages

Messages may include:

• Appointment confirmations
• Appointment reminders
• Follow-up communications
• Patient care notifications
• Service-related updates
• Billing notifications
• Customer support communications

Message Frequency

Message frequency may vary depending on your interactions with our practice and your communication preferences.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

Upon receipt of your STOP request, you will no longer receive SMS messages from us except as required to complete the opt-out process.

Help Instructions

For assistance, reply:

HELP

or contact our office directly.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, consent records, and mobile numbers will not be sold, rented, shared, or disclosed to any third parties for marketing purposes.

Information sharing with subcontractors in support services, such as customer service, appointment scheduling, or messaging platform providers, is permitted only to the extent necessary to provide services on our behalf.

How We Share Information

We may share information with:

• Healthcare providers involved in your care
• Insurance companies and payors
• Service providers assisting in operations
• Legal and regulatory authorities when required by law
• Business associates operating under appropriate confidentiality agreements

We do not sell your personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze traffic
• Enhance user experience
• Maintain website security

You may disable cookies through your browser settings, although certain website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
• Meet healthcare record retention requirements

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including:

• Access to your information
• Correction of inaccurate information
• Deletion requests where permitted by law
• Restrictions on certain uses of information

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Your Prestige Health

Website: https://yourprestigehealth.com

Phone: 813-252-0171

Email: info@yourprestigehealth.com